Susan Flores

Before joining CPEHN, Susan organized local advocates, dental service providers, policy experts, and state officials in discussions around access to care barriers within the Medi-Cal Dental program through her position as Oral Health Advocacy Coordinator for Maternal and Child Health Access. In this role she also provided case assistance to consumers by filing treatment appeal requests, health coverage complaints, and reimbursement requests on behalf of her clients. Susan’s expertise in healthcare consumer advocacy stems from her work as a Paralegal for Neighborhood Legal Services’ Health Consumer Center (HCC). As an HCC Paralegal, Susan helped consumers reinstate their Medi-Cal benefits, reduce and resolve medical debt, and challenge HMO denials and delays in services.

Susan depended on programs like Medi-Cal and CalFresh while growing up. Her commitment to anti-poverty efforts stems from this experience and influences her choice to represent low-income consumer voices.  Susan graduated from the University of California, Davis with a degree in Community and Regional Development.

Susan’s focus areas at CPEHN will be Mental Health and Oral Health policy.