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Cultural and Linguistics

Diverse Patients, Disparate Experience: The Use of Standardized Patient Satisfaction Surveys in Assessing the Cultural Competence of Health Care Organizations

Funded by the California HealthCare Foundation, this project examined whether standardized surveys of consumers' experience and satisfaction with health care could provide useful information on certain dimensions of the cultural competency of health care organizations.

Holding Health Plans Accountable: The Provision of Culturally and Linguistically Competent Services by Health Plans Participating in the Healthy Families Program

Our review of the state's current process of overseeing health plan compliance with the Healthy Families cultural and linguistic requirements finds that they need to do more to ensure compliance.

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